Refund & Cancellation Policy

Effective date: 1 January 2026

This is placeholder policy text for launch. Please have it reviewed against your actual business practices (and by legal counsel, if possible) before relying on it.

Cancelling an order

Since our muesli is packed fresh in small batches, please contact us as soon as possible after placing an order if you’d like to cancel it — ideally before it’s packed for shipping. Reach out over WhatsApp or the Contact page with your order number.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, please contact us within 48 hours of delivery with a photo of the product and packaging. We’ll arrange a replacement or refund.

Quality concerns

If you’re not satisfied with the quality of a product you received, let us know — we stand behind what we make and will make it right.

Refunds

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

What isn’t covered

Change-of-mind returns aren’t accepted for opened food products, for hygiene reasons.

Contact us

For any cancellation or refund request, reach out via the Contact page with your order number.